Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: The maximum amount of time we can hold the property is 30 days. Security deposit and signed lease are required to hold the property

• Q: Do I have to have perfect credit to be approved, and how long does it take?

  A: We have established a set of Tenant Qualification Criteria based on a number of factors, including employment, income, rental history, credit and debt standards. We apply standardized and consistent guidelines for all applicants with the goal of matching qualified tenants with a high-quality home in the Tulsa Metro area, and we adhere to all Fair Housing laws. Perfect credit is not required; however, a good credit score is very helpful. The screening process usually takes 24 to 48 hours.

• Q: How old do you have to be to apply?

  A: All financially responsible applicants must be at least 18 years of age.

• Q: How much is the security deposit?

  A: The Security Deposit amount for each property is posted online. If you meet all the requirements established by our Tenant Qualification Criteria, the security deposit is normally close to or equal to one month’s rent, plus any additional deposit required because you have a pet/s. If you don’t fully meet the requirements, it’s possible that you may still qualify with a higher deposit or a qualified co-signer.

• Q: Is the deposit refundable?

  A: Yes, the security deposit is fully refundable if you fulfill the terms of your lease and leave the property in the same condition as when you moved in, less a normal amount of wear and tear for the amount of time that you occupied the home.

• Q: You have a property I want to rent. How do I apply?

  A: It’s easy. Just go to the property page on our website. Once you find the property you are interested in, click on the Apply button.

• Q: How do I pay rent?

  A: We have secure software in place that makes it easy to pay your rent online, and we encourage you to do so. You can also arrange to have your rent paid automatically on the first of each month! With this FREE service, you can avoid any late fees, because your rent will always be paid on the first of the month without you having to remember to make the payment.

• Q: Do I need renter’s insurance?

  A: While not required, it is highly recommended. The good news is that renter's insurance is incredibly inexpensive! It’s advisable for all tenants to carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. If you do not know an insurance agent, we will be happy to refer you to one.

• Q: I have a pet or what if I want to get a pet after I move in. What do I do?

  A: Each property will have a pet policy based on the homeowners insurance and personal preferences. If the homeowner does in fact allow pets, be aware that there may be restrictions on the allowable size of pets, and that certain breeds may not be allowed. (Service animals exempted.) You will be required to sign an addendum to the lease which outlines all of the conditions for having a pet(s), and pay an additional security deposit.

• Q: How much is the pet security deposit?

  A: The additional security deposit required if you have a pet is established on an individual basis based on a number of factors, but usually starts at $250. Typically a maximum of two pets per household are allowed.

• Q: What are the total move-in fees?

  A: The security deposit is due within 24-hours of application approval then the full first month’s rent and any additional deposit required is due before your lease start date.

• Q: What happens if I need to move before the end of my lease?

  A: You will be responsible for rent, utilities and maintenance of the home until a new tenant is placed. You will also be responsible for a break lease fee equal to one month’s rent. This fee is due at the time notice is given. We cannot begin marketing the property again for you until this formal notice is given.

• Q: What is the procedure on the day I move out?

  A: Just turn in your keys in accordance with the move-out instructions provided by your property manager. We will perform a full move out inspection after the keys have been turned in.

• Q: When will I receive my deposit back?

  A: Your deposit disposition/refund will be mailed via USPS Certified Mail within 45 days of your move out and/or lease expiration.

• Q: Who must complete an application, and how much is the application fee?

  A: All persons that are 18 years or older. The application can be completed and paid for on our website.

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: Call our office to discuss. We are happy to accommodate your requests in the best manner we can for both you and the property owner.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: Please provide a written 30 day notice to your property manager or just complete the easy online form. You will just need to let us know what date you will be out of the property and provide your forwarding address for the deposit disposition/refund.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: The property owner will ensure that all appliances, plumbing, etc are properly maintained and in good working order. Tenants are only responsible for any repairs necessary due to damage or misuse as outlined in the rental agreement.

• Q: Are the utilities the responsibility of the tenant?

  A: Yes. Unless otherwise stated in your lease, the tenant is responsible for utility cost and lawn maintenance.

• Q: Can I make landscape alterations?

  A: Planting of seasonal flowers is not only allowed, it’s encouraged! Any major changes to the landscape of a home must first be agreed to by the property owner in writing.

• Q: How long should a response to a maintenance problem take?

  A: For a non-emergency situation, please allow 1-3 days. If you have not heard from our office or our vendor in 3 days, please contact your property manager directly.

• Q: What do I do in an emergency?

  A: For FIRE, GAS or Natural Disasters, call 911 immediately! If you experience an emergency after normal business hours, please call our office at 918-568-0673 and leave a message. We receive notification of all messages, and will be back in touch with you as quickly as possible. Examples of emergencies are active water leak that you cannot stop, exterior door that cannot be secured, flooding, heater not working during cold weather, major plumbing back up in the only bathroom in the house, sparks from appliances, fire, gas odors etc.